Harris for President ramps up campaign in record time with Scale to Win

Client Since: 2024
Tools Utilized: Scale to Win Text
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Kicking off less than four months before Election Day 2024, the Kamala Harris for President team ramped up under unprecedented conditions. Quickly establishing a message and a voice was a crucial step to meeting the moment.

Challenge

While recent Democratic presidential candidates have had 18 months to test and establish their message and fundraise, the Harris team needed to run a competitive campaign in less than four months. This quick ramp-up required capitalizing on every moment, starting with Biden’s announcement, through a VP pick, convention, and two debates. The Harris campaign needed a reliable platform that could reach millions of supporters without any prior notice and quickly make multiple passes through their list within hours of major events. This enterprise-level platform would need to be fast, scalable, reliable, and offer hands-on support to help the campaign achieve its goals.

Solution

The Harris Team chose Scale to Win to power the organization’s fundraising outreach. Scale to Win Text (STWT) is an all-in-one platform for grassroots fundraising. As the Harris campaign evolved and grew, STWT helped the team easily build programs and personalize messaging while simultaneously reaching millions of supporters. The Harris for President campaign knew they could rely on Scale to Win’s industry-leading sending speeds, security, and platform stability during high-volume periods.

While Scale to Win provides rapid and responsive customer support to all clients, the Harris for President campaign also utilized We Text, a white-glove level of support that Scale to Win offers on a limited basis for particularly high-volume national campaigns and organizations. We Text provided the Harris campaign with thought partnership, staffing to build and send texting programs, and the flexibility to innovate as the campaign evolved.

illustration of a dashboard with the stat "10x" highlighted
Fast Sending Rates
The Harris Team successfully built texting campaigns that reached millions of recipients per send. During high-volume periods, the team sent up to 3.5 million texts per hour on Scale to Win Text. The fast speeds enabled the campaign to make multiple passes of the same list, often in the time it would take other tools to send just one.
Maximized Throughput
With STW managing traffic, the Harris campaign could maximize the sending rates without impacting the speed for themselves or other clients. 
Rapid Response
Harris for President reached more supporters and faster with the Scale to Win autoresponder feature, allowing staff to focus on more complex questions.
illustration of a donation link and a donation button being clicked
Real-Time Data Syncs
With frequent data syncs between STWT and data sources, including millions of records per day, the team could quickly analyze data, allowing the Harris digital team to be nimble with follow-up programs.
Platform Stability
Scale to Win’s investment in back-end framework and testing, plus real-time load testing, meant the Harris team could trust the platform during the busiest fundraising moments.
Infrastructure for Large Sends
STWT has the infrastructure to send large quantities of texts quickly as needed during rapid response or breaking news moments.
Phone Number Strategy
The Scale to Win team worked closely with the Harris team to develop a comprehensive number strategy across 10DLC and toll-free numbers, and also synced with the Harris short-code program to maximize deliverability and minimize filtering.
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Simplified Campaign Building
With an intuitive interface, the We Text Team and Harris staff could quickly build and send campaigns within minutes, which was essential during breaking news moments.
Team Specific Permissioning
With a complex campaign structure, the Harris team could easily create custom levels of admin access for various needs within the organization.
Advanced Targeting
With custom links and tracking, the We Text and Harris teams could create follow-up texting programs to supporters who took action.
illustration of a text reading "test!" being sent to a mobile phone
Live Support and Flexibility
We Text acted as an extension of the Harris Team to build and send SMS campaigns. With the news changing quickly in minutes, the We Text team frequently jumped in to update and replace content during breaking news events. The team also quickly addressed any issues that arose with throttling or abnormalities that appeared in sends.
Real-Time Testing
The Harris team developed a series of complex testing plans to continually analyze and refine the fundraising messages. The We Text team was a nimble partner in helping collaborate and execute on the testing plans.
Innovation
The Harris for President and Scale to Win teams collaborated and built the personalized GIF functionality to create customized messages for supporters.
Program highlights

The Democratic National Convention

August 19-22, 2024

During the four-night convention in Chicago, as high-profile speeches took place each night, the Harris team worked closely with the We Text team to send tailored, real-time fundraising texts to millions of supporters, achieving ROI percentages in the thousands. The We Text team worked alongside the Harris team all four days to ensure a seamless and reliable texting program. This close working relationship allowed the campaign to rapidly test copy and make changes in response to what was developing live at the convention. Harris for President leveraged the high-attention event for crucial, grassroots donations.

“On the convention nights, we sometimes had to change everything, in some cases copy was changing 15-20 minutes before delivery. It was one of our record-breaking events. Scale to Win was really nimble, and helped us make those changes on the fly in a way other tools aren’t able to accomplish in the same way.”

–Kyle Middleton, Director of Email and SMS, Kamala Harris for President
Amanda, it’s Barack Obama. Tonight at the Democratic National Convention I spoke about the choice we all face in this election and why we must put in the work to elect Vice President Kamala Harris. 

Here's what it comes down to: Your vote is a powerful expression of trust.

Trust that our leaders uphold our Constitution, not circumvent it. That they defend our democracy, not undermine it. That they protect our freedoms, not take them away. That they focus on bringing people together, instead of tearing them apart.

I am asking you to place your trust in Kamala Harris and claim a stake in this important fight.

Will you donate $40 right now to support Kamala and Tim's campaign and Democrats nationwide to fulfill the promise of America?

https://kdh.link/xxxxxx

Stop to Quit

Vice Presidential Pick and Introductions

August 6, 2024

Shortly after Vice President Harris' announcement to run for president, buzz began to build about her potential running mates. Using Scale to Win to announce to her supporters that she’d chosen Governor Tim Walz, the Harris campaign took the opportunity to introduce her running mate.

The messages introduced Walz and helped establish his voice, personality, and unique credentials. Scale to Win made it easy for the Harris and We Text teams to rapidly test variants to see which messages maximized engagement and ROI.

“The decision was held so close to the chest that we loaded the copy at the very last minute. It again speaks to the nimbleness of Scale to Win. The team was really good about supporting this very unique moment, and that was one of the best days on the campaign.”

–Kyle Middleton, Director of Email and SMS, Kamala Harris for President
Gov. Tim Walz of Minnesota here. Vice President Harris just asked me to be her running mate. I had three words for her: I'm all in!

As a former social studies teacher and football coach, I'll say it feels like the first day of school. Kamala Harris is showing us the politics of what's possible, and she'll lead with that same joy and grace as our next president.But the only way we win this thing is if we stick together, so please allow me to ask…

Will you pitch in another $70 gift to the Harris-Walz campaign and Democrats nationwide? Every dollar allows our team to hire more organizers to talk to voters across the country and remind them what’s at stake in this election.

https://kdh.link/xxxxxx

Trump's billionaire buddies on Wall Street are predicting we'll come up short. That's one bad bet. Time to prove them wrong.

Tim

STOP to Quit

Debate Night

September 10, 2024

With more than 67 million TV viewers watching live, the Presidential debate and the days following provided a crucial opportunity to differentiate the campaign's message. Capitalizing on soundbites and clips with viral potential, the team was able to reach millions of supporters, increase the reach of VP Harris' meme-worthy expressions, and generated ROIs in the multi-hundred and multi-thousand percents. The stability of the Scale to Win platform put the team at ease as they employed some of the most creative outreach seen throughout the short campaign period.

Brenda, following last night’s debate, and at this crucial moment, I am asking you to add a $40 donation to support our campaign.

https://kdh.link/xxxxxx

This race will be very close. That's why Tim and I are getting right back on the campaign trail.

It's why we must knock on every door, make every phone call, and raise every dollar we possibly can over these next 55 days. Because there is so much on the line.

Donate $40 to ensure that Governor Walz and I have the resources we need to reach voters across our nation and win this election.

https://kdh.link/xxxxxx

Today is a vital opportunity for our campaign and our party to build on our momentum.

Thank you and take care,
Kamala Harris

Stop to Quit

Results

As a result of the partnership with the Harris for President and Scale to Win teams, the campaign met and exceeded its SMS fundraising goals. The investment in a texting partner for the campaign helped the organization net crucial fundraising dollars with a significant return on investment (ROI). While the Harris for President campaign utilized multiple fundraising avenues, it achieved an overall 575% ROI across all Scale to Win SMS programs, with some programs yielding an ROI in the thousands. These fundraising dollars could then be used for crucial campaign work, such as voter outreach and education.

By the numbers
Average ROI across all 2024 campaigns with Scale to Win
575%
Highest ROI on an individual campaign with Scale to Win
8373%
"We needed a tool that could scale with the campaign. Having previously used Scale to Win, I’ve always found it to be very intuitive to use. I continue to use it because of the customer service. Hiring staff on a presidential campaign is a challenge, so to achieve the scale we were looking for, we needed a company that could be a true partner.

Plus, sending speed is a tricky thing — but Scale to Win was right there with us every step of the way. Their team was consistently responsive and supportive whenever we needed them.”
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